The Replacements, Ltd. Satisfaction Guarantee

All Replacements, Ltd. merchandise (whether previously owned or new) is thoroughly inspected for product quality and is guaranteed to be in excellent condition for the age and availability of the pattern. All merchandise is guaranteed to be free of chips, cracks, and excessive wear. Pieces may reflect slight variations in back stamps, markings, colors, weight, or size, depending on manufacturers’ specifications, changes in molds, or the length of time in production. If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days.

Please note:  Items you alter or damage cannot be returned.

To provide you with the best possible service:

For questions, please call us toll free at 1-800-REPLACE (1-800-737-5223) Monday–Friday 9:00am–6:00pm (ET) and we will gladly assist. Or, you may email us via our Contact Us page.