1-800-REPLACE (1-800-737-5223)

Shipping & Handling

Shipping & Delivery Update
You will typically receive your order within 7-12 business days, but due to ongoing carrier and mail delays, it may take up to 14 business days to arrive. These delays are beyond our control, but we will get your items to the carrier for delivery as soon as we can.
At checkout, we’ll provide you an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. You'll also be able to trace your delivery using the confirmation email we'll send once your order has shipped. We appreciate your continued patience and understanding.
See the Shipping & Delivery Update above for the most up-to-date estimated delivery information.
We strive to maximize our performance on each order, so unless you select a specific shipping method at checkout, we will ship in the most efficient manner. Our U.S. customers typically receive their orders within 7-12 business days from purchase, unless expedited shipping is requested. Our shipping & handling rates apply to merchandise purchases only. Gift Cards and other non-merchandise purchases do not apply toward merchandise totals below. Merchandise totals below are effective after any merchandise discounts have been applied and do not include taxes or other charges. For Canada and other international shipping, see the bottom of this page.

U.S. Shipping & Handling

  • The following rates are for standard shipping to the contiguous 48 states and Washington, D.C.
  • Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses.
Expedited Shipping
Order Total Standard Shipping Rates* Est. delivery in 7-10 business days Express Shipping Rates* Est. delivery in 3 business days if ordered by 7pm (ET) Priority Shipping Rates* Est. delivery by end of next business day if ordered by 2:30pm (ET)
Up to $74.99 $9.99 $34.99 $44.99
$75 - $98.99 11.99 $9.99 $36.99 $46.99
$99 - $149.99 13.99 Free $38.99 $48.99
$150 - $299.99 15.99 Free $40.99 $50.99
$300 + 19.99 Free $44.99 $54.99

Shipping to Non-Contiguous States/Territories:

  • The following rates are for standard shipping to the non-contiguous states (Alaska & Hawaii) & territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, and U.S. Virgin Islands).
  • Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses or to the territories.
  • Express shipping is not available to the non-contiguous states.
Order Total Standard Shipping Rates* Est. delivery in 7-10 business days Priority Shipping Rates* Est. delivery by end of next business day if ordered by 2:30pm (ET)
Up to $74.99 $14.99 $49.99
$75 - $98.99 16.99 $14.99 $51.99
$99 - $149.99 18.99 Free $53.99
$150 - $299.99 20.99 Free $55.99
$300 + 24.99 Free $59.99

*Additional Shipping Notes:

  • Due to high demand, standard shipping delivery for silver "hand-crafted" pieces is 10-14 business days.
  • A signature is required at the time your package is delivered when (1) your tableware or collectibles order value is greater than $2,999, (2) your silver or hollowware order value is greater than $1,000, or (3) your estate jewelry or watch(es) order value is greater than $299.
  • Additional shipping charges will apply to oversized merchandise and bulk orders of 30 or more items. Multiple orders will be combined. Oversized merchandise and bulk orders may be excluded from shipping promotions – see the promotion terms for details. If we determine that additional shipping charges apply, we will contact you for approval prior to fulfilling your order.

U.S. Expedited Shipping Details

  • Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses or to the territories.
  • Express shipping is not available to the non-contiguous states.
Express Shipping Priority Shipping
Order placed today before 7pm (ET) Order placed today before 2:30pm (ET)
Ships next business day Ships same business day (Mon-Fri); next business day (Sat-Sun)
Delivered 3 business days AFTER shipping Delivered 1 business day AFTER shipping

Canadian Shipping & Handling

  • We cannot ship to PO Boxes in Canada. Rates for Canadian orders include brokerage charges, taxes, and duties.
  • Additional shipping charges will apply to oversized merchandise or large volume orders; we will provide you a shipping quote for approval prior to fulfillment. Multiple orders will be combined.
  • Delivery days from the ship date depend on customs clearance; as a result, we are unable to guarantee delivery times for Canadian Standard, Canadian Air Economy or Canadian Priority orders.
Order Total Canadian Standard Rates 10-14 business days Canadian Air Economy 5-7 business days Canadian Priority 1-3 business days
Up to $99.99 $39.98 $69.98 Contact Us for Rate*
$100.00 - $249.99 $49.98 $79.98 Contact Us for Rate*
$250.00 + $59.98 $89.98 Contact Us for Rate*

Other International Shipping & Handling

The following chart shows the standard shipping rates for international orders (other than those to Canada).
  • We cannot ship to PO Boxes.
  • Additional shipping charges will apply to oversized merchandise or large volume orders; we will provide you a shipping quote for approval prior to fulfillment. Multiple orders will be combined.
  • Shipping and handling charges include international brokerage charges; however, unless indicated at checkout, our charges for international orders do not include taxes, duties, advancements or other fees. These taxes and fees are the sole responsibility of the recipient.
  • Delivery times may vary depending on carrier and destination country. Various carriers and/or destination countries prohibit or limit international shipping; in such cases, orders cannot be placed or fulfilled.

International Orders

  • Regular Rate - The standard rate for all orders unless they exclusively consist of flatware and/or estate jewelry (for such orders, see the Flatware Rate). For orders that include both tableware and flatware and/or estate jewelry, the # of flatware and/or estate jewelry pieces are not counted when determining the Regular Rate.
  • Flatware Rate - A discounted rate available for orders exclusively consisting of flatware and/or estate jewelry
# of Pieces Regular Rate Flatware Rate
1-2 $49.96 $29.96
3 $59.96 $29.96
4 $69.96 $39.96
5 $79.96 $39.96
6 $99.96 $39.96
7 $109.96 $49.96
8 $119.96 $49.96
9 $129.96 $49.96
10 $139.96 $49.96
11+ Contact Us Contact Us
For international shipping rates on 11 or more pieces, please contact us: