Shipping & Handling
We strive to maximize our performance on each order, so unless you select a specific shipping method at checkout, we will ship in the most efficient manner. Our U.S. customers typically receive their orders within 7-10 business days from purchase, unless expedited shipping is requested. At checkout, we’ll provide you an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. You’ll also be able to track your delivery using the confirmation email we’ll send once your order has shipped.
Our shipping & handling rates apply to merchandise purchases only. Gift Cards and other non-merchandise purchases do not apply toward merchandise totals below. Merchandise totals below are effective after any merchandise discounts have been applied and do not include taxes or other charges.
For Canada and other international shipping, see the bottom of this page.Christmas Day Shipping Cutoffs
- Christmas Day — Wednesday, December 25, 2024.
- Shipping cutoff days and times are for U.S. Shipping & Handling only (see definitions below).
- Delivery dates may be modified depending on carrier volume or other circumstances beyond our control.
Shipping Type | Order By | To Be Delivered By |
---|---|---|
Standard | Friday, December 13, 2024 - by 7:00pm (ET) | Monday, December 23, 2024 |
Express | Tuesday, December 17, 2024 - by 7:00 pm (ET) | Monday, December 23, 2024 |
Priority | Friday, December 20, 2024 - by 2:30pm (ET) | Monday, December 23, 2024 |
U.S. Shipping & Handling
- The following rates are for standard shipping to the contiguous 48 states and Washington, D.C.
- Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses.
Expedited Shipping | |||
Order Total | Standard Shipping Rates* Est. delivery in 7-10 business days | Express Shipping Rates* Est. delivery in 3 business days if ordered by 7pm (ET) | Priority Shipping Rates* Est. delivery by end of next business day if ordered by 2:30pm (ET) |
---|---|---|---|
Up to $74.99 | $11.99 | $34.99 | $44.99 |
$75 - $98.99 | $11.99 | $36.99 | $46.99 |
$99 - $149.99 | $38.99 | $48.99 | |
$150 - $299.99 | $40.99 | $50.99 | |
$300 + | $44.99 | $54.99 |
Shipping to Non-Contiguous States/Territories:
- The following rates are for standard shipping to the non-contiguous states (Alaska & Hawaii) & territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, and U.S. Virgin Islands).
- Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses or to the territories.
- Express shipping is not available to the non-contiguous states.
Order Total | Standard Shipping Rates* Est. delivery in 7-10 business days | Priority Shipping Rates* Est. delivery by end of next business day if ordered by 2:30pm (ET) |
---|---|---|
Up to $74.99 | $14.99 | $49.99 |
$75 - $98.99 | $51.99 | |
$99 - $149.99 | $53.99 | |
$150 - $299.99 | $55.99 | |
$300 + | $59.99 |
*Additional Shipping Notes:
- Due to high demand, standard shipping delivery for silver "hand-crafted" pieces is 10-14 business days.
- A signature is required at the time your package is delivered when (1) your tableware or collectibles order value is greater than $2,999, (2) your silver or hollowware order value is greater than $1,000, or (3) your estate jewelry or watch(es) order value is greater than $299.
- Additional shipping charges will apply to oversized merchandise and bulk orders of 30 or more items. Multiple orders will be combined. Oversized merchandise and bulk orders may be excluded from shipping promotions – see the promotion terms for details. If we determine that additional shipping charges apply, we will contact you for approval prior to fulfilling your order.
U.S. Expedited Shipping Details
- Express & Priority shipping are not available for PO Box, APO or FPO shipping addresses or to the territories.
- Express shipping is not available to the non-contiguous states.
Express Shipping | Priority Shipping |
---|---|
Order placed today before 7pm (ET) | Order placed today before 2:30pm (ET) |
Ships next business day | Ships same business day (Mon-Fri); next business day (Sat-Sun) |
Delivered 3 business days AFTER shipping | Delivered 1 business day AFTER shipping |
Options for large / oversized & fragile items
For items whose size (large/oversized), weight, and/or fragility prohibits use of our other Shipping & Handling methods, we offer these options for U.S. customers in the contiguous 48 states and Washington, D.C.:
- Customer arranges for pick up at Replacements, Ltd., 1089 Knox Road, McLeansville, NC.
- Customer calls 1-800-REPLACE, ext. 2640 to receive a freight delivery quote, including full value insurance, based on geographic location as well as item’s dimensions, weight, and other characteristics. Quotes will be sent within 3 business days. Freight insurance, as quoted, is subject to the terms, conditions, and limitations of the freight shipper’s insurance policy. Some items may require crating. Service to certain areas may be unavailable based on its geographic location. A customer accepting an offered freight delivery quote will make payment in full as required. A service representative from the third-party freight delivery company selected will contact our customer to arrange a delivery date and confirm a timeframe (typically a 4-hour window). Our customer or an authorized representative must be present at delivery to take possession of the shipment. An authorized signature accepting delivery is required. Assembly and packaging disposal are not included in these delivery methods. (See our Terms & Conditions)
- Freight shipping options include:
- Front Door Freight Delivery: Item will be delivered outside your home to your front door or outside your garage.
- In-Home Freight Delivery: Item will be brought into your home and placed on lower level of home.
- For the Terms & Conditions page: https://www.replacements.com/terms
Canadian Shipping & Handling
- We cannot ship to PO Boxes in Canada. Rates for Canadian orders include brokerage charges, taxes, and duties.
- Additional shipping charges will apply to oversized merchandise or large volume orders; we will provide you a shipping quote for approval prior to fulfillment. Multiple orders will be combined.
- Delivery days from the ship date depend on customs clearance; as a result, we are unable to guarantee delivery times for Canadian Standard, Canadian Air Economy or Canadian Priority orders.
Order Total | Canadian Standard Rates 10-14 business days | Canadian Air Economy 5-7 business days | Canadian Priority 1-3 business days |
---|---|---|---|
Up to $99.99 | $39.98 | $69.98 | Contact Us for Rate* |
$100.00 - $249.99 | $49.98 | $79.98 | Contact Us for Rate* |
$250.00 + | $59.98 | $89.98 | Contact Us for Rate* |
Other International Shipping & Handling
- We cannot ship to PO Boxes.
- Additional shipping charges will apply to oversized merchandise or large volume orders; we will provide you a shipping quote for approval prior to fulfillment. Multiple orders will be combined.
- Shipping and handling charges include international brokerage charges; however, unless indicated at checkout, our charges for international orders do not include taxes, duties, advancements or other fees. These taxes and fees are the sole responsibility of the recipient.
- Delivery times may vary depending on carrier and destination country. Various carriers and/or destination countries prohibit or limit international shipping; in such cases, orders cannot be placed or fulfilled.
International Orders
- Regular Rate - The standard rate for all orders unless they exclusively consist of flatware and/or estate jewelry (for such orders, see the Flatware Rate). For orders that include both tableware and flatware and/or estate jewelry, the # of flatware and/or estate jewelry pieces are not counted when determining the Regular Rate.
- Flatware Rate - A discounted rate available for orders exclusively consisting of flatware and/or estate jewelry
# of Pieces | Regular Rate | Flatware Rate |
---|---|---|
1-2 | $49.96 | $29.96 |
3 | $59.96 | $29.96 |
4 | $69.96 | $39.96 |
5 | $79.96 | $39.96 |
6 | $99.96 | $39.96 |
7 | $109.96 | $49.96 |
8 | $119.96 | $49.96 |
9 | $129.96 | $49.96 |
10 | $139.96 | $49.96 |
11+ | Contact Us | Contact Us |