Check here for answers to frequently asked questions regarding Replacements! If you don't see the answer to your question, you can reach us at 1-800-REPLACE (800-737-5223)
9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays) (our average answer speed is 10 seconds!).
Since we carry more than 425,000 patterns (with inventory availability that changes daily) we have found that sending pattern-specific listings to our customers better meets their needs. For this reason, we do not publish a catalog of all inventory we have on hand. If you would like to receive FREE inventory availability/pricing lists via e-mail or US Mail for your pattern(s) please
register via our convenient online form or call 1-800-REPLACE (800-737-5223) 9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays). In addition, you may verify inventory availability for all of our patterns by clicking the appropriate product tab above!
In the case of china, check the back of a dinner plate. Typically, if the manufacturer stamped this information on the pieces, it would appear in its most complete form on the back of the dinner plate. If there are no markings, check any paperwork provided at the time of purchase. If you still cannot determine the pattern name, please click here for
FREE pattern identification information. In the case of crystal and flatware, you generally will not find sufficient identification information stamped on the pieces. In the absence of paperwork or pattern information, please click on the link above for further pattern identification assistance.
Yes! Simply call us at 1-800-REPLACE (800-737-5223, extension 2394) 9:00 am - 6:00 pm ET, Monday through Saturday (except holidays) and let us know the couple's names. Provide us with their pattern(s) and a customized computer file will be set up to track requested pieces and gift purchases for the newlyweds. This service is especially effective for newlyweds who have older or hard-to-find patterns that they wish to finish!
Click here to learn more about our Wedding & Gift Registry.
Over 500 suppliers from across the country help us maintain our inventory by buying pieces from jewelry stores, department stores, estate sales and auctions. In addition, we deal directly with major manufacturers to obtain additional inventory. We are constantly looking for inventory in all the patterns that we carry and have the most efficient, successful search service in the world.
Yes! We purchase inventory from all major tableware manufacturers and carry a very large selection of active patterns at prices that offer substantial savings. We also are continuously adding more active patterns to our selection. All of these pieces are also covered by our 30-day, no-questions-asked return policy.
Our E-mail Request Program is designed to inform you via e-mail when specifically requested pieces in your pattern (currently not in our stock) become available. If you participate in this program, we will let you know when your pieces are available BEFORE we send out wider notification regarding the pattern. Please call us at 1-800-REPLACE (800-737-5223) 9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays) to sign up, or
use our online registration form, and indicate which pieces you are searching for. You can also
use the "Find This For Me" functionality on our web site to request early notification when pieces are available, making the process even easier. We have helped tens of thousands of customers obtain hard-to-find pieces via this service.
Replacements, Ltd. always recommends hand washing – it is the safest way to care for your china, crystal, and flatware. That's not as troublesome as it sounds!
Click here to use the list we've gathered to make tableware care as painless as possible!
We buy items from thousands of individuals each year. Click here for
detailed information regarding selling to us, or call us at 1-800-REPLACE (1-800-737-5223 - our average answer speed is
10 seconds) and ask for our Purchasing Department. Our expert staff will let you know if we are currently purchasing pieces or sets in your pattern(s). If so, we will send you via e-mail or US Mail a formal offer indicating the prices that we can pay for pieces that you wish to sell to us.
In the case of silver, click here to
review our Silver Restoration services and prices. For inquiries related to crystal repair,
click here. We currently do not offer repair service for china, but are working to offer these services to our customers in the near future.
Yes, we do offer e-mail quotes! Simply
fill out our easy-to-use online registration form. Enter your name, address, e-mail address, request "E-mail" as a response type and enter your pattern and piece interest. You will receive your e-mail listing within 24 hours! We also offer 1st Class US Mail delivery as well.
We never sell or exchange any of our customer information with any third party. We recognize that privacy is very important to our customers. Please be assured that any information you submit to us will be held in the strictest confidence. Read more on Privacy here:
Imperfections - As noted on Replacements, Ltd. pattern listing forms - slightly imperfect pieces are graded and sold separately, and at a lower price, versus our standard "excellent condition" pieces.
**NOTE** Levels of imperfection are relative to each pattern and take into account grading factors, age, and availability of the china, crystal, or flatware pattern. Replacements, Ltd. does not sell items that are chipped or cracked. Tiered classification system used by Replacements to describe imperfections as follows -
For all product types shipped within the USA, the shipping and handling charge varies according to the dollar value of the order.
Click here for our current rates. To learn more about our Shipping and Handling
Yes we do!
Click here for our current rates. Please note: Our shipping and handling charges for international orders do not include taxes, duties, or brokerage fees. These taxes and fees are the sole responsibility of the recipient
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