Frequently Asked Questions
Check here for answers to frequently asked questions regarding Replacements! If you don't see the answer to your question, you can reach us at 1-800-REPLACE (800-737-5223) 9:00 am - 8:00 pm (ET) Monday through Friday and 9:00 am - 6:00 pm (ET) Saturday (except holidays) (our average answer speed is 10 seconds!).
Do you have a catalog?
Since we carry more than 425,000 patterns (with inventory availability that changes daily) we have found that sending pattern-specific listings to our customers better meets their needs. For this reason, we do not publish a catalog of all inventory we have on hand. If you would like to receive FREE inventory availability/pricing lists via e-mail or US Mail for your pattern(s) please register via our convenient online form or call 1-800-REPLACE (800-737-5223) 9:00 am - 8:00 pm (ET) Monday through Friday and 9:00 am - 6:00 pm (ET) Saturday (except holidays). In addition, you may verify inventory availability for all of our patterns by clicking the appropriate product tab above!
I would like to receive a listing of pieces in my pattern, but I am not sure of the name of my pattern. How do I determine the pattern name and manufacturer?
In the case of china, check the back of a dinner plate. Typically, if the manufacturer stamped this information on the pieces, it would appear in its most complete form on the back of the dinner plate. If there are no markings, check any paperwork provided at the time of purchase. If you still cannot determine the pattern name, please click here for FREE pattern identification information. In the case of crystal and flatware, you generally will not find sufficient identification information stamped on the pieces. In the absence of paperwork or pattern information, please click on the link above for further pattern identification assistance.
Do you have a Gift Registry?
Yes! Simply call us at 1-800-REPLACE (800-737-5223, extension 2394) 9:00 am - 6:00 pm ET, Monday through Saturday (except holidays) and let us know the couple's names. Provide us with their pattern(s) and a customized computer file will be set up to track requested pieces and gift purchases for the couple. This service is especially effective for newlyweds who have older or hard-to-find patterns that they wish to finish! Click here to learn more about our Gift Registry.
Where do you get your inventory?
Over 500 suppliers from across the country help us maintain our inventory by buying pieces from jewelry stores, department stores, estate sales and auctions. In addition, we deal directly with major manufacturers to obtain additional inventory. We are constantly looking for inventory in all the patterns that we carry and have the most efficient, successful search service in the world.
My pattern is still sold in stores; do you carry active patterns in your inventory?
Yes! We purchase inventory from all major tableware manufacturers and carry a very large selection of active patterns at prices that offer substantial savings. We also are continuously adding more active patterns to our selection. All of these pieces are also covered by our 30-day, no-questions-asked return policy.
I received your listing but did not see the pieces I am interested in. How do I go about getting these pieces?
Our E-mail Request Program is designed to inform you via e-mail when specifically requested pieces in your pattern (currently not in our stock) become available. If you participate in this program, we will let you know when your pieces are available BEFORE we send out wider notification regarding the pattern. Please call us at 1-800-REPLACE (800-737-5223) 9:00 am - 8:00 pm (ET) Monday through Friday and 9:00 am - 6:00 pm (ET) Saturday (except holidays) to sign up, or use our online registration form, and indicate which pieces you are searching for. You can also use the "Find This For Me" functionality on our web site to request early notification when pieces are available, making the process even easier. We have helped tens of thousands of customers obtain hard-to-find pieces via this service.
What's the best way to care for my china, crystal, and flatware?
Replacements, Ltd. always recommends hand washing – it is the safest way to care for your china, crystal, and flatware. That's not as troublesome as it sounds! Click here to use the list we've gathered to make tableware care as painless as possible!
I have pieces that I would like to sell. How do I do this?
We buy items from thousands of individuals each year. Click here for detailed information regarding selling to us, or call us at 1-800-REPLACE (1-800-737-5223 - our average answer speed is 10 seconds) and ask for our Purchasing Department. Our expert staff will let you know if we are currently purchasing pieces or sets in your pattern(s). If so, we will send you via e-mail or US Mail a formal offer indicating the prices that we can pay for pieces that you wish to sell to us.
I have some damaged pieces of china, crystal, or silver and would like to inquire regarding having them repaired. What do I do?
In the case of silver, click here to review our Silver Restoration services and prices. For inquiries related to crystal repair, click here. We currently do not offer repair service for china, but are working to offer these services to our customers in the near future.
I would prefer you to e-mail my inventory list. Is this possible?
Yes, we do offer e-mail quotes! Simply fill out our easy-to-use online registration form. Enter your name, address, e-mail address, request "E-mail" as a response type and enter your pattern and piece interest. You will receive your e-mail listing within 24 hours! We also offer 1st Class US Mail delivery as well.
Do you sell my name and phone number?
We never sell or exchange any of our customer information with any third party. We recognize that privacy is very important to our customers. Please be assured that any information you submit to us will be held in the strictest confidence. Read more on Privacy here: http://www.replacements.com/privacy.htm
Can I specify that I would like only "never used" china?Since we inspect and grade each piece for quality before it is inventoried, we do not separate pieces based on new or previously owned status. Rest assured that any piece you purchase from us is fully guaranteed and comes with our 30-day, no-questions-asked return policy.
You list discounts for some pieces due to "slight," "noticeable," or "considerable imperfections". What does this mean?
Imperfections - As noted on Replacements, Ltd. pattern listing forms - slightly imperfect pieces are graded and sold separately, and at a lower price, versus our standard "excellent condition" pieces. **NOTE** Levels of imperfection are relative to each pattern and take into account grading factors, age, and availability of the china, crystal, or flatware pattern. Replacements, Ltd. does not sell items that are chipped or cracked. Tiered classification system used by Replacements to describe imperfections as follows -
- Slight imperfections (25%) pieces may show signs of slight wear or use.
- Noticeable imperfections (50%) pieces will show visible use or wear including surface scratches, minor trim wear, and color wear.
- Considerable imperfections (75%) pieces will show substantial use or wear - including surface scratches, minor trim wear, and color wear.
What are your shipping & handling rates?
For all product types shipped within the USA, the shipping and handling charge varies according to the dollar value of the order. Click here for our current rates. To learn more about our Shipping and Handling click here!
Do you ship outside the United States?
Yes we do! Click here for our current rates. Please note: Our shipping and handling charges for international orders do not include taxes, duties, or brokerage fees. These taxes and fees are the sole responsibility of the recipient.