Sell to Us FAQs

What Carriers should I use to ship to Replacements?

You may ship FedEx, US Postal Service, or United Parcel Service (UPS).

Who is responsible for shipping costs?

The seller is responsible for shipping costs. We do recommend that you insure your shipment.

Am I able to drop off my items? 

Due to the high level of interest in selling items we have a limited number of drop off appointments available if you meet the requirement of $1,000 worth of merchandise or have Sterling Silver.  Shipping your items is still the preferred method to get your items to us.  Please call us at 1-800-REPLACE.

What if I don’t know my pattern? 

You can use our Pattern Identification Tool or upload images to our Sell to Us Request Form.   

Pattern Identification Tool >                                       Sell to Us Request Form >

Do you need an inventory or photos of all my pieces?  

No, we only need a representative piece of the pattern, front and back.  To submit an example piece in your pattern, click the “I Know My Pattern” button on the Sell to Us Request Form and follow the instructions. A detailed “Offer to Purchase” with every item we are currently buying in your pattern will be sent via email.

Do my pieces have to be perfect? 

We do not buy anything that is chipped, cracked, stained, repaired, or altered. We do sometimes buy pieces that show some wear at a reduced price.

Is there a maximum quantity per piece type that I can sell? 

The Offer to Purchase covers up to twelve (12) of each place setting piece and up to one (1) of each serving piece.  For collectibles, the offer price is valid for only one (1) of each item.

How do I sell Collectibles? 

You may email a list to [email protected].  Please include the manufacturer, series, piece name, date, and any special markings along with whether you have the original box with certificate.

Do you purchase Estate Jewelry and Watches?

Yes, we do purchase estate jewelry and watches. Download the Sell to Us forms and follow the instructions to sell your jewelry and/or watches.

Jewelry Sell to Us Form >                                 Watch Sell to Us Form >

How do I get paid and how long does it take? 

Typically, our inspection process is completed within fourteen (14) days after receiving your items.  We offer payments by check, PayPal, and Venmo. When we contact you with the inspection results, you may specify your preferred method of payment at that time. 

9am - 5pm (ET) Monday-Friday
Closed Saturday & Sunday
*except holidays

Location

1089 Knox Road
McLeansville, NC 27301-9228

I85/40 Exit 132
Directions