How to Pack & Ship
When you sell, pack it well. Watch the video and follow these handy guidelines to protect your fragile cargo from the most, um, enthusiastic of shipping agents and reduce the chance of your pieces arriving broken or chipped.
Wrap
Wrap each piece individually in bubble wrap or foam. Start at one corner and wrap diagonally. Secure pieces of the same size together in bundles with tape. Use extra padding around delicate handles and stems. Teapot, coffeepot, and sugar bowl lids should be wrapped separately and then taped into position. Flatware pieces should be wrapped individually to minimize scratching. Collectibles should not be wrapped tightly or with bubble wrap. Loosefill or peanuts are best for fragile items. Please check with your carrier for their wrapping instructions.
PACK
We recommend that you double-box by placing one box within another and packing with at least two inches of padding between all six sides of the cartons. Keep in mind that the larger the carton, the higher the rate of breakage due to shifting or overloading. Place heavier items in the bottom of the carton. Separate bundles and individually wrapped pieces with bubble wrap or foam cushioning. Bundles of plates, bowls, or platters should be placed around the edges to absorb extra shock. Before sealing a carton, pad the top and sides of the box as full as possible to prevent air pockets or pieces touching the sides. Contents should not move when the box is shaken. Seal the carton with 2" to 3" carton-sealing tape. Please do not use masking, duct, or cellophane tape to seal boxes.
SHIP
Mark each box with the word "FRAGILE" and label the outside with the total number of boxes in your shipment (i.e., #1 of 3, #2 of 3, etc.). For your convenience, we ask that you package china, crystal, flatware, or collectibles separately. Please also mark the outside of the carton with the words "China," "Crystal," "Flatware," or "Collectibles" so that we may process your shipment more promptly. All paperwork should be attached to the outside of the box with a packing list enclosure (invoice envelope). Keep one copy of the paperwork for your records.
You may ship to us via FedEx or US Postal Service; UPS does not deliver to Replacements, Ltd.
PLEASE SEND YOUR ITEMS TO:
Replacements, Ltd.
1089 Knox Road
McLeansville, NC 27301-9228
TERMS & CONDITIONS FOR DAMAGED MERCHANDISE
Any merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd. You, as seller, shall pay and are solely responsible for all shipping costs; moreover, you shall pay and be responsible for all brokerage charges, taxes, duties, advancements, or other fees for shipments originating outside the U.S. Replacements, Ltd. is not liable for transit damage and will not return ship any item damaged in transit. "Transit damage" or "damaged in transit" is damage to merchandise which Replacements, Ltd. has a good faith belief to have occurred in transit.
If your merchandise arrives at Replacements, Ltd. after being damaged in transit, we will notify you and hold the merchandise for 60 days, during which time you may file a claim with the carrier and/or you may send a carrier to pick up the merchandise and return it to you at your expense. Replacements, Ltd. does not file claims with carriers and will not pay return shipping on damaged items.
You relinquish all right, title, and interest you have to any damaged merchandise left with Replacements, Ltd. more than 90 days, regardless of whether or not you actually received notification of the damage.
In certain situations, and at our sole discretion, Replacements, Ltd. may file a damage claim on your behalf. Any claims filed by Replacements, Ltd. are submitted at the Offer to Purchase price. ANY CLAIM FILED, BY YOU OR REPLACEMENTS, LTD., WITH A THIRD PARTY CARRIER IS A CLAIM BETWEEN YOU AND THE CARRIER. IF A CLAIM IS DENIED BY ANY CARRIER, REPLACEMENTS, LTD. IS NOT LIABLE FOR PAYMENT OF THE CLAIM. With respect to merchandise damaged in transit and shipped by us to you, Replacements, Ltd. has the right, but not the duty, to replace such damaged merchandise with like merchandise or to pay you an amount equal to our then-current Offer to Purchase prices for such damaged merchandise, in our sole discretion.
