What Our Customers Are Saying

"Love that Replacements is here so I can replace my beloved dishware that is no longer made. I have used for years and every piece I have bought has been exactly as noted on the website. Thank you!"

"We are so happy that you have so many of the dishwasher safe patterns that we have bought over the years. It is great when we see you have something that we don’t have in a given pattern, such as the vase in the Alice pattern! Thanks!"

"I've been a customer since Replacements opened. I traveled there 25 years ago from NM for one of my important birthdays. It was so much fun, one day turned into 3! Never disappointed."

"Great job! I have bought from Replacements multiple times and they always have excellent pieces. Pieces are safely packaged and promptly shipped. Thanks!"

"I never thought I could replace my broken platter since I bought it 20 years ago!! No way could I find that pattern. My sister-in-law gave me your information. I am so happy!!!"

"I've bought china and silver from Replacements Ltd. for over 25 years, for myself as well as gifts for others. I have always received the very best from them, products as well as service."

"I have ordered twice from your company, the items arrived in good order. I would recommend you to anyone seeking a replacement piece. Good job!"

"Great place to shop, love the selections and packaging is extremely good, great care is taken and respect for the consumer."

"Your customer service is the reason I recommend you to friends and colleagues! I felt as if the whole team was helping me find my replacements! And...because of their dedication"

"Love the page that keeps track of items I’m looking for. My last purchase was something I had been waiting for a long time. Then one day I receive an email that it was available. Thank you!"

"I broke something I thought was irreplaceable, but Replacements had it! They even had some other items for me to expand my collection."

"Thank you for keeping alive this great and wonderful tradition of beautiful things. "

"I was a little hesitant ordering a used baker, but I really wanted to replace the one I had. So I took a chance with your site. I was pleasantly surprised at the excellent condition of the Pyrex cranberry baker I received. I will definitely recommend your site to others. Thank you."

"A wonderful company....customer service goes above and beyond to help you find the correct replacement you need!"

"I've bought from Replacements Ltd. for over 20 years now, always fully satisfied with the online shopping experience!"

"I learn so much from your website. Collecting fine china and crystal is a passion of mine. Love the tablescape ideas I get as well as much loved pieces."

"When one of the pieces arrived broken, your customer service was extremely helpful. Even when the replacement item did not arrive due to a north eastern snow storm, the customer service associate helped by redirecting the item for safe delivery. I am a very happy customer and will not hesitate to continue doing business with Replacements."

"So happy I can still order pieces of my flatware set from 1971! Thank you so very much! Each piece was individually wrapped and in pristine condition."

"I appreciate the ornament selection, very fast customer service replies when I had an inquiry, and fast and well packed shipping."

"You guys are always great!! I’ve been buying from you for many years and I always will. I have told so many people about replacements and they are very happy with all that you do!!"

"I have purchased several items over the years and have been impressed with the selection and response times. I have always been able to find what I needed."

"Great variety of products. Easy purchasing and browsing experience. Quick, fast delivery. Package arrived in great shape packaged very well. Would recommend!"

"I have been a customer ever since I discovered your website about twenty years ago. I am always so happy to discover what I am missing. Thanks!"

"I messed up my internet order & called for help & the gentleman was fantastic! He got it taken care of immediately & made me laugh too!! Thanks again!"

"I have been buying and selling with Replacements for over 30 years and have always had a wonderful experience. Thank You!"

"The repair department is top notch! Pleased with everything I have ordered."

"Your website, packaging, delivery speed and reliability are the best I have experienced, even beating Amazon! I love dealing with your company! Thank you!"

"Through over 50 years of marriage, with an ever growing family, Replacements has helped me set my table for all occasions. They’ve even helped with some repairs. I am grateful for their services. I also want to thank all those who have been thoughtful enough to pass their unneeded treasures on through Replacements."

"Replacements, Ltd. is an excellent source for finding and replacing any sort of dinnerware/glassware, etc. The service representative was pleasant and professional and handled my replacement order with ease. I would recommend Replacements to anyone who is looking for replacements of any dinnerware/glassware, etc. Thank you."

"Replacements is 'The Best' place to build my hobby of collecting china, silverware and crystal! Thank you for my many purchases to complete and entertain!"

"I am so glad I found you! I have been able to replace things that got damaged when I moved. I even added to my china set as my family grew."

"I have been extremely pleased with all the things I have ordered. It is my first go-to place when looking for a particular item. Thank you for the quality of items offered."

"Everything I receive from you is in perfect condition! You run your business very professionally and are very expeditious."

"I was so pleased with the way my items were packed. Everything made it safely to my home."

"I find it easy to research china patterns on the site. Everything I've purchased from you has arrived promptly and well packaged."

"Thanks for finding the dinner plates I wanted. I've had this set of dishes since I got married in 1976. I have broken some of them and some are crazed and cracked...they look terrible. Now it looks like I have a new set."

"Fantastic resource, merchandise securely packed & shipped promptly… always a good experience!"

"I love your company and what you do. It’s a great resource for many things. It’s so satisfying to find a missing piece to complete a collection."

"You do not need to improve anything!! Your current work is absolutely impeccable!!"

"Excellent service from start to finish. Total faith in dealing with you internationally, even though I am an infrequent customer.. keep up the good work."

"I watched you build the business for many years. Well done! Replacements is one of my favorite companies to purchase items. Many thanks!"

"I have shopped with Replacements for years and have always been more than satisfied with purchased products and services. We had several pieces of our crystal’s bands resilvered and they look brand new. I’d recommend Replacements because of their excellent service."

"I was so happy to find the replacements that I had wanted for some time. They arrived in beautiful condition and I could not be more pleased!"

"The packaging for shipment was superb. The dishes we received appeared to be brand new. Excellent merchandise. Excellent service."

"This is a fantastic business. Replacements has always had the various pieces I need to replace any pieces that were broken. In addition, it allows you to expand your collections of most anything from China, Crystal and Collectibles. I have been a customer for many years. You can't go wrong with this company. When they ship it's prompt, fast and everything is packed with exceptional care. Years ago I stopped at there store in the Carolina's and was amazed at all the collections. Great company."

"We've had a great time buying a few pieces in several of our favorite Villeroy & Boch patterns. Your website is easy to use, and we appreciate the updates as your packages come our way. Beautiful packing job - always!"

"I find the ability to secure dinnerware that is no longer available in the stores such a wonderful thing! It has meant that I have been able to replace necessary items quickly, especially when planning a family gathering."

"I’ve ordered from Replacements for the last 20 - 30 years…never disappointed. Always receive good service, great handling and shipping and beautiful items. I’m sure this will not be my last time!"

"The items were professionally packed by an expert and everything arrived without any issues whatsoever. Quality of the china was super! I was happy to replace some items of mine in my pattern, that we had broken. Thank you for being there; it's a great idea!"

"I really like how your website shows all the possible pieces in a set of china, even if you don't have them in stock."

"I’ve shopped here for many years and I HIGHLY recommend! Prices are good, pictures are very accurate and the packing is AMAZING so I never worry!!"