What Our Customers Are Saying

"I love Replacements! Amazing selection and excellent customer service; very grateful your business exists!"

"Really grateful that you provide this service! It's a small thing, but it's a big thing to be able to complete your set of dishes."

"Website ordering was user friendly. I received my order in a timely fashion well packaged for protection from breakage. Great dealing with you!"

"I appreciate the website's ease of use to find items that I am looking for. I have never had a problem ordering and the items received have always been in excellent condition."

"I have recently ordered a couple of times from Replacements and am very happy with the results! The items came very quickly and packed very carefully. And everything was in perfect condition. Very happy with the results!"

"Beautifully packed, excellent condition. I consider Replacements a 10 and recommend everyone take a look at all the choices —you will be thrilled!"

"Your staff is outstanding on the phone. It is a pleasure to work with your staff on my order to add to my christmas dishes."

"My family greatly enjoyed visiting Replacements, LTD in North Carolina when my daughter was preparing for her wedding. Recently, a champagne glass that held fond memories got broken. A colleague reminded me about Replacements, and I was thrilled that you had this exact glass in stock. Thank you for coming to the rescue so we could toast all the dads in the family on Father's Day with a complete set of these glasses."

"I’m a long time customer going back decades, and am constantly amazed with the extent of the inventory."

"I’ve ordered numerous times from Replacements and my order has always been carefully wrapped and in great condition."

"Timely emails informing order status and quick shipping time. Extremely satisfied with your overall service!"

"I have loved and raved about you guys from the day you opened your doors. Thank you for what you do."

"The items were packaged so well and in pristine condition. I will buy from Replacements again."

"Love that Replacements is here so I can replace my beloved dishware that is no longer made. I have used for years and every piece I have bought has been exactly as noted on the website. Thank you!"

"We are so happy that you have so many of the dishwasher safe patterns that we have bought over the years. It is great when we see you have something that we don’t have in a given pattern, such as the vase in the Alice pattern! Thanks!"

"I've been a customer since Replacements opened. I traveled there 25 years ago from NM for one of my important birthdays. It was so much fun, one day turned into 3! Never disappointed."

"Great job! I have bought from Replacements multiple times and they always have excellent pieces. Pieces are safely packaged and promptly shipped. Thanks!"

"I never thought I could replace my broken platter since I bought it 20 years ago!! No way could I find that pattern. My sister-in-law gave me your information. I am so happy!!!"

"I've bought china and silver from Replacements Ltd. for over 25 years, for myself as well as gifts for others. I have always received the very best from them, products as well as service."

"I have ordered twice from your company, the items arrived in good order. I would recommend you to anyone seeking a replacement piece. Good job!"

"Great place to shop, love the selections and packaging is extremely good, great care is taken and respect for the consumer."

"Your customer service is the reason I recommend you to friends and colleagues! I felt as if the whole team was helping me find my replacements! And...because of their dedication"

"Love the page that keeps track of items I’m looking for. My last purchase was something I had been waiting for a long time. Then one day I receive an email that it was available. Thank you!"

"I broke something I thought was irreplaceable, but Replacements had it! They even had some other items for me to expand my collection."

"Thank you for keeping alive this great and wonderful tradition of beautiful things. "

"I was a little hesitant ordering a used baker, but I really wanted to replace the one I had. So I took a chance with your site. I was pleasantly surprised at the excellent condition of the Pyrex cranberry baker I received. I will definitely recommend your site to others. Thank you."

"A wonderful company....customer service goes above and beyond to help you find the correct replacement you need!"

"I've bought from Replacements Ltd. for over 20 years now, always fully satisfied with the online shopping experience!"

"I learn so much from your website. Collecting fine china and crystal is a passion of mine. Love the tablescape ideas I get as well as much loved pieces."

"When one of the pieces arrived broken, your customer service was extremely helpful. Even when the replacement item did not arrive due to a north eastern snow storm, the customer service associate helped by redirecting the item for safe delivery. I am a very happy customer and will not hesitate to continue doing business with Replacements."

"So happy I can still order pieces of my flatware set from 1971! Thank you so very much! Each piece was individually wrapped and in pristine condition."

"I appreciate the ornament selection, very fast customer service replies when I had an inquiry, and fast and well packed shipping."

"You guys are always great!! I’ve been buying from you for many years and I always will. I have told so many people about replacements and they are very happy with all that you do!!"

"I have purchased several items over the years and have been impressed with the selection and response times. I have always been able to find what I needed."

"Great variety of products. Easy purchasing and browsing experience. Quick, fast delivery. Package arrived in great shape packaged very well. Would recommend!"

"I have been a customer ever since I discovered your website about twenty years ago. I am always so happy to discover what I am missing. Thanks!"

"I messed up my internet order & called for help & the gentleman was fantastic! He got it taken care of immediately & made me laugh too!! Thanks again!"

"I have been buying and selling with Replacements for over 30 years and have always had a wonderful experience. Thank You!"

"The repair department is top notch! Pleased with everything I have ordered."

"Your website, packaging, delivery speed and reliability are the best I have experienced, even beating Amazon! I love dealing with your company! Thank you!"

"Through over 50 years of marriage, with an ever growing family, Replacements has helped me set my table for all occasions. They’ve even helped with some repairs. I am grateful for their services. I also want to thank all those who have been thoughtful enough to pass their unneeded treasures on through Replacements."

"Replacements, Ltd. is an excellent source for finding and replacing any sort of dinnerware/glassware, etc. The service representative was pleasant and professional and handled my replacement order with ease. I would recommend Replacements to anyone who is looking for replacements of any dinnerware/glassware, etc. Thank you."

"Replacements is 'The Best' place to build my hobby of collecting china, silverware and crystal! Thank you for my many purchases to complete and entertain!"

"I am so glad I found you! I have been able to replace things that got damaged when I moved. I even added to my china set as my family grew."

"I have been extremely pleased with all the things I have ordered. It is my first go-to place when looking for a particular item. Thank you for the quality of items offered."

"Everything I receive from you is in perfect condition! You run your business very professionally and are very expeditious."

"I was so pleased with the way my items were packed. Everything made it safely to my home."

"I find it easy to research china patterns on the site. Everything I've purchased from you has arrived promptly and well packaged."

"Thanks for finding the dinner plates I wanted. I've had this set of dishes since I got married in 1976. I have broken some of them and some are crazed and cracked...they look terrible. Now it looks like I have a new set."