What Our Customers are Saying
Check out the testimonials below to see some of the many ways we've been honored to help our customers entertain, gather, and make a house a home.
J.R., Alexandria, VA
"Perfect pitch, perfect hit - Home Run!"
M.B., Miami, FL
"Thank you for providing vintage, one-of-a-kind, and more recent patterns to complete and add to existing family pieces. You help us keep fond memories and make new ones."
S.M., Bruce, WI
"You've taken the stress out of using my china. If something gets broken, it can be replaced. Thank you."
J.D., Leesburg, VA
"Your company keeps beauty in the world!"
R.H., Fort Wayne, IN
"Just like in the Terminator, 'I'll be back'!"
S.D., Torrington, CT
"Great selection. If you can’t find it on Replacements, it doesn’t exist. :) Super customer service, too!"
R.S., Wilkesboro, NC
"When I got the bowl, I was impressed with how well it was packaged. It’s like the Otter Box of packaging, nothing will break it."
C.E., Mt. Pleasant, SC
"Perfect in every way!"
T.C., Medford, OR
"Just love your company! Greatest business idea, well run, rapid responses. You identified a pattern I couldn’t find on my own and allowed me to complete the table service. Packing is topnotch; never any breakage 😅."
K.B., Terre Haute, IN
"Christmas is every day for me when I find the dishes that I cannot live without on your website!! I love your store!!!"
E.E., Greely, CO
"Thank you so much for this service! I LOVE being able to complete heirloom patterns."
B.H., Walkertown, NC
"I really appreciate Replacements. A few years ago when I found my mother's china pattern, I actually broke down and cried. I had a flood of old memories come back to me. My mother took great pride in setting a beautiful table. I remember her telling me she wished she had bought certain pieces. Many years later after she died you made it possible for me to buy those pieces. Now, I'm working on the silver set."
D.F., Long Beach, NY
"Amazing service with the kindest people."
C.F., Georgetown, KY
"Finding pieces to my mother's antique punch bowl will make my holiday party sparkle! I had lost all hope to completing her set she gifted to me years ago (I had actually broke some pieces moving she didn't know about). She will be ecstatic to see me using this old, wonderful, piece of our family's history. Thank you so much!"
S.M., Norfolk, VA
"Replacements is the whole package! From your mission to being a great corporate citizen and an overall nice working environment."
A.L., Denver, CO
"It is always a pleasure to order from Replacements, Ltd."
G.G., Sewickley, PA
"Your website/company is always my first go to for presents for my wife. Always have top quality unique items."
A.O., Sutherlin, VA
"Everyone who helped us couldn't have been any nicer. It is an absolute joy to walk into Replacements!"
L.E., Lufkin, TX
"Shopping Replacements is a respite from other responsibilities. I look for reasons to place an order. No one at Replacements is ever rude or too busy to listen, wait and respond."
M.M., Shreveport, LA
"Your customer service is great! I feel like part of the family!"
J.C., South Sioux, IA
"I appreciate every aspect of dealing with Replacements, Ltd. The customer service is excellent, the products are superior and the packaging and shipping are second to none. What more could one ask for?"
S.L., Crumpler, NC
"Packaging was the best I have ever seen for china. The best ever. You cannot imagine how many broken dishes I have received from other stores. And in addition, the lady who chose my plates did a very good job. The plates were as if I had picked them out myself. Excellent service!"
B.T., Jacksonville, FL
"Every time I talk to your representatives, I feel as though I'm talking to a family friend. You must purposely hire the nicest people you can find. I know yours is quite a large business, but you always make me feel as though I'm your only customer. Many other businesses could learn from you. Thanks for everything and keep up the very good work!"
F.F., Maggie Valley, NC
"Excellent experience. Very friendly and helpful staff. Entire owners and staff are commended for a well-organized and well-run operation. Rivals Amazon!"
D.B, Greensboro, NC
"Anytime I have called Replacements or visited, the staff has been wonderful. I live in Greensboro and Replacements is my 'feel good' place to shop/browse."
N.P., Houston, TX
"I have shopped with you for over 20 years. Always a great experience - online and over the phone. Thank you!
K.M., Forth Worth, TX
"I love Replacements and have NEVER been disappointed."
T.M., Alexandria, VA
"Replacements has the best customer experience of any place I do business. I just love you guys!"
M.S., Thomason, GA
"I love speaking with the representatives on the phone. They are SO polite, and they make me feel as if I know them personally. Great job, Replacements!!! Also, my husband is in awe of the amount of wrapping and the skill of the wrapping. He never believed that our china and crystal would arrive unbroken. Again, great job!!!"
R.T., Sandy, UT
"I love the careful way you pack everything I order. I've done quite a bit of business with you and never once was anything broken when it arrived. You rate an A-plus in my book."
K.M., Cary, NC
"I really appreciate the customer experience at Replacements. From the greeter making sure people know how to navigate the store, to the lounge area for tired husbands, to the free Keurig coffee, to the in-store Wi-Fi internet, it makes it easy for me to indulge my girlfriend's passion for browsing. I also applaud the proud and unapologetic statements about equality and nondiscrimination on the door and sometimes on the digital signs along the highway. Overall, a welcome oasis of civility and gentility in an increasingly uncaring world. Kudos."
A.Y., Indianapolis, IN
"LOVED our in-store visit. Staff was so welcoming and gracious; would have enjoyed having a whole day to savor the beauty of the contents and merchandising! Thank you for making us feel so at home. So appreciate the assistance in identifying two very old family patterns of china and glassware. Left a treasured baby spoon for restoration (as best as possible) that met the garbage disposal after being polished and slipping into that monster mouth. Thank you for you attention to details and your customer needs!"
M.S., Sheldon, SC
"You have an amazing company that majors in customer satisfaction and very nice products. There are companies out there that may have one or the other, but you have both. In a nutshell, you are a company I can trust. Thank you for embodying those qualities!"
S.S., Liberty Township, OH
"I have been an internet customer previously and this was my first visit to your location. I can't begin to tell you how impressed I was with your facility, your staff, the tour I took and the whole experience. Your company has made the customer first a motto of your company's beliefs. I am now one of you raving fans and will spread the word of your company to my family and friends. I traveled from southwest Ohio to see your facility and spend time there. Thank you to you and your staff for such an impressive experience."
B.T., Jacksonville, FL
"The people in your packing department should get VERY high marks for their work. My purchases have arrived well wrapped and in perfect condition! My best wishes to those who work to safeguard our goodies through their most dangerous ordeals trying to get them from you to us! ALL of the RL personnel I've had contact with are very helpful and friendly. It is always a great pleasure to talk with your employees. If I could, I'd give you ALL a raise!"
S.H., Munford, AL
"Awesome company. Gives 100 % to customers. Very impressed."
S.J., Burlingame CA
"Replacements is one of the best organizations I have had the pleasure to work with. Personnel, website, products— all should get a score of 10!"
B.C., Fairview, NC
"My mouth fell open when I saw your showroom and then I went speechless when I saw the warehouse (this seemed to please my husband!). Everyone was super pleasant, knowledgeable and willing to answer questions and help in anyway they could. My voice did return (to the chagrin of my husband), you had what I was looking for, I purchased it and we then went merrily on our way. I was also impressed with what Is done for the homeless in the community, the family ties that are encouraged there and even the dogs that are allowed in the workplace. A cool place to work!!!"
E.L., Phoenix, AZ
"I just wanted to let you know what a wonderful job you did with my recent order! My mother-in-law was thrilled with the serving bowl and over the moon about the tiered server that I had you send her as a gift. She had always wanted a tiered server in her pattern, and thanks to Replacements expert ability at creating these, she finally got her wish. She also loved the serving bowl and couldn’t get over how carefully everything was packed; I told her that is why I am a repeat Replacements customer - great service, selection and packing!"
D.S., Pleasant Garden, NC
"Replacements, Ltd. is totally awesome! I have always gotten the best customer service. Your employees must like to work there because I have never had a single bad experience and I shop there a couple times a year. I like to shop Bob's Corner also. It is like a treasure hunt. You never know what you will find. Thanks for all you do."
M.G., Morganton, NC
"I appreciate the 'service' you provide. I know it's a business, but I think of your company as providing a special service to the public. My mother passed away in 2014 and I am using her everyday silverware now. It reminds me of her and some great meals! I didn't have enough forks and spoons, though, so that's why I contacted you. Thanks so much for your help. I'll be able to keep using my mom's silverware."
R.M., Quinlan, TX
"The packaging was GREAT!! We believe that the UPS man must have delivered the box very late; we never saw it on our porch. That night we had a very strong storm and heavy wind. There was OVER 2.5 inches of rain. The package was knocked over and rolled perhaps 20 feet from the original point. It was soaked! When I discovered the package we immediately opened to see the conditions of the items. EVERY single item was perfect. NOTHING was broken or chipped. Please give the folks in packaging a 'thumbs up' on a great job. And the young man who took my order was very polite, knowledgeable and well spoken. Now, I wished I had ordered 2 more mugs—perhaps later."
K.H., Rockford, MI
"Oh my goodness! My stainless flatware hasn't been produced since 1990. The pieces I ordered came to me so polished and perfect I am sending my existing pieces back to you for polishing! Thank you!"
A.G., Ashburn, VA
"I was pleased to have met the owner in passing. I was able to tell him that due to his state's backwards outlook that I do not spend a dime in North Carolina when I drive through. I made sure to let him know his store, Replacements, is the one and only that gets my business."
P.M., Cedar Falls, IA
"Your customer service group is top notch! Friendly & expedient service! My husband felt bad breaking one of his grandmother's cups—I told him not to worry that Replacements had some on hand! Crisis averted!"
P.D., Winnipeg, MB, Canada
"Thank you for enabling me to replace a cherished piece of Corningware my mother had given to me many years ago that I accidentally broke taking a casserole to our church potluck. So thankful to have received a replacement from you in immaculate condition—never used, it appears. Now when I see it in the cupboard, it seems that it had been there always and had never left the spot. Thank you from the bottom of my heart."
J.C., Sioux City, IA
"Products are superior. Packing is superior. Delivery time is superior."
M.C., Northridge, CA
"Just purchased a Wallace Grande Baroque pearl and sterling caviar server; the people I know don't eat caviar, but who cares? I requested it so many years ago that I had forgotten about it and suddenly I see it in one of your informative emails. It arrived several days ago and it is like owning history, an art piece, a remembrance of the elegance of past generations. It makes me smile—what else does does something need to do but make a person smile? That is the wondrous luxury of a folly."
J.P., Jamestown, NC
"Coming to Replacements was an experience in itself. The staff were extremely kind and very helpful. It felt like we were transcended into another time and place. Thank you - we will return for another adventure."
J.C., Nashville, TN
"A word of gratitude is due to Replacements! The topics for weekly feature 'events' are like visiting with my great-grandmother when I was a girl. They are each beautifully assembled, staged and photographed. Should be required 'reading' for all university Material Culture courses and high school level, similarly. My granddaughters like these lovely displays, too! We are a family fortunate to be enjoying tableware dating to 1800s, yet, we continue to learn from your site! Thanks!"