What Our Customers are Saying
Check out the testimonials below to see some of the many ways we've been honored to help our customers entertain, gather, and make a house a home.
C.H.,Bel Aire, MD
"I am so pleased to have received my order in a timely manner during this crisis. It has been a simple, yet bright spot in my time of quarantine.
N.R.B., Fort Pierce, FL
"I had to call customer service and they were outstanding and friendly. Refreshing service in these times and unlike I’ve received from any retailer. Great job!"
J.D., Doylestown, PA
"Even in a crisis… fast, reliable, accurate delivery. Thank you!"
J.K., Beaumont, TX
"Over the years, it has been a comforting feeling that I can count on Replacements, Ltd. to have what I'm looking for, either for myself or for surprise gifts for friends who happened to mention they are looking for a lost piece of a cherished set of dinnerware. Thank you for always being there!"
D.P., Austell, GA
"Y'all are INDISPENSABLE!!!!"
J.T., West Linn, OR
"Replacements is a 10! Found it years ago and over time replaced all Grandma’s china to its original 12 piece placesetting and then replaced another of Grandma’s crystal pieces after a shelf in the china hutch fell. All items were 65+ years old. Without Replacements, our treasured pieces would not have been whole for the next generation. Thank you."
A.M., San Diego, CA
"I REALLY appreciate that you use environmentally friendly packaging. Everything can be recycled. HOORAY for you. BRAVO!"
T.W., Princeton, MA
"The products are beautiful, the prices are reasonable, and the packing is First Class! What's not to love?"
L.S., Greenwood Village, CO
"Four generations of my family have appreciated your business and fine service. Thank you!"
V.E., Washington, DC
"I love ordering from Replacements, Ltd! The service is always great, and the selection of products is amazing. I've never received anything from them that was broken, so I totally trust their packing and shipping."
L.P., Santa Rosa, CA
"Glad you're still open to us shoppers whom are stranded at home. Love your company!!"
N.N., Forest Grove, OR
"You made it possible for me to complete a special set of dinnerware that I had almost given up on. Thank you."
A.R., Dallas, TX
"Great company, always friendly and efficient, and great systems! I especially admire the way in which you continuously improve the functionalities of your website to make it easier for consumers to use. The multiple pathways to reaching the listings for a specific pattern are very useful and extremely user-friendly. Kudos to your I.T. staff!"
M.M., Sacramento, CA
"I love that you use recyclable packaging - the dissolvable peanuts and the brown paper mesh! Thanks for that. Also, I love my new plates!"
M.A., Grand Forks, ND
"I’m using these pieces on a rotating basis for a new ritual, daily afternoon tea. They are lovely to look at and, together with a pot of Earl Grey and 'light refreshments,' comforting to my soul. Sounds cheesy but it’s true. Thank you. Be well, and, in light of the day’s COVID-19 crisis, stay negative."
M.H., Mount Joy, PA
"You provide a priceless opportunity to keep Grandma's dinner service complete and the ability to pass it along to future generations to use on their dinner tables for very special occasions!"
C.P., Washington, DC
"Keep doing what you're doing. The service is invaluable.Your customer service reps are lovely: polite, helpful, cheerful on the phone. It's a pleasure doing business with you and your team."
B.M., Suffolk, VA
"The one-stop shop for hard-to-find items."
K.S., Stockton, CA
"Everything is packed so carefully, I never worry about shipping. Plus the selection is outstanding. Great company, services, merchandise and people!"
S.D., Washington, DC
"Your packaging is exceptional. You should offer training to Amazon!! Thank you for caring about your customers."
G.B., Vancouver, WA
"It's always a treat to receive a package from you, knowing that it contains something beautiful and in perfect condition. Thank you so much!"
C.C., Raleigh, NC
"Love how the pieces I order always arrive in such great shape, thank you! Whenever I have to talk to someone on the phone they are always very courteous and kind. Keep it up!"
C.W., High Point, NC
"Your silversmith did a fabulous job repairing a very broken silver baby cup. It looks better than I could have imagined! An heirloom restored!"
N.D., West Bloomfield, MI
"I love everything you have, how you operate, your entire being is amazing! Sooo fun and exciting and full of fresh ideas and beautiful things for the home and entertaining!"
J.M., Alstead, NH
"Great selection and fast delivery = great customer focus."
D.L., Cutler Bay, FL
"Shopping with replacements.com is a delightful experience: easy to manipulate, quick delivery, superior packaging and attentive, accommodating customer service."
L.B., Florence, SC
"I have enjoyed shopping with Replacements for years. It is wonderful to be able to have 100% confidence that I will receive a top quality product."
S.G., Rochester, IN
"Excellent delivery, excellent packaging and excellent product. I have been a customer for a very long time and have never been disappointed! Thank you and keep up the excellent work !"
S.K., Gallatin, TN
"You are my first 'go-to' source when I need anything in silver, crystal or china."
D.S., Macon, GA
"I have loved Replacements since they were a tiny ad in the back of Southern Living magazine and I still love Replacements. Bob Page's vision has been a blessing to all of us who love tableware!!"
A.H., Tuscaloosa, AL
"Your packing is amazing. My dog decided to rip apart the box. Part of the shipment was on our brick back porch and the other part in far back yard. But miraculously, all the plates were fine in their bubble wrap!!"
A.B., Hanover, IN
"Greatest selection in the world!"
C.V., Longwood, FL
"It gives me peace of mind to know that if I break a glass or accidentally throw away a fork, you are there to save the day."
J.W., Honolulu, HI
"You set the example for excellence in product, delivery and service."
V.U., Milwaukee, WI
"I was impressed that in all the packing materials there was not one stitch of plastic; everything appeared to be either recyclable or biodegradable. So it's good to know that in addition to being very good at locating items that mean a great deal to people, you are also good citizens in addressing challenges to our planet."
D.W., Milton, VT
"Thrilled to find you after a very special piece of crystal was broken - you were a solution to a potential family crisis!!"
E.W., Greensboro, NC
"Service is exceptional and I have never received an item that isn't lovingly wrapped and protected against breakage."
F.S., Missouri City, TX
"I was incredibly impressed with the way my items were packaged. They could probably have survived being dropped from a two-story building."
B.C., Bakersville, NC
"You guys are great. Heard about you all my life but never realized the scope of your inventory until I visited your store. I will definitely be back."
C.L., Las Vegas, NV
"The best customer service on the internet!"
W.G., Brownsville, PA
"Fantastic packing job. Impressive! Combined with the ease of using your website and rapid delivery, you are doing fantastic!!"
M.T., Burlington, NC
"Your showroom is a Disneyland environment for adults who love china, stemware, collectibles and just being in a dreamy atmosphere of favorite things! I developed a love of Meissen because of the pieces displayed in the museum and have purchased some lovely pieces from you."
V.S., Incline Village, NV
"My order was so well packaged, you could have dropped it from a plane and nothing would have broken!"
A.D., Friendswood, TX
"I wish I could buy china and silver every day just to do business with you because it is always such a pleasure! Your customer service is second to none."
R.M., Bellflower, IL
"Ease of shopping for products - A+ Fast shipping - A+ Great website - A+"
J.S., Ocala, FL
"Excellent customer service with reps who are knowledgeable and take the time to explain. What a relief to be be treated so well!!"
D.W., Port Orchard, WA
"Replacements, Ltd. is an honest company with superb ethics. I feel safe ordering from them anytime."
J.J., Granville, OH
"You are a fabulous resource and I rely on you when things go wrong with my glassware, dishes and silverware! Comforting to know you are there."
V.R., North Kingston, RI
"This company is a Godsend. I love my retro china, and am delighted to be able to add to it.Thanks!"
L.C., Columbus, MS
"A great source to look, learn about silver and collectibles and buy things you can't find out here in the wilderness."
B.M., Dalton, GA
"Thrilled that you all had my pattern. I inherited my biological mother's wedding china and thanks to you all, I was able to complete the set. It is very special to me, since she died before I ever had a chance to meet her. But it belonged to HER. It is a bonus that I love the pattern!"
F.P., Sun Prairie, WI
"Your service is exceptional! Everything comes packed so well. I think a Mack truck could run over it and items wouldn't get broken. Thank you for excellent service."
J.R., Carmel, IN
"Rapid shipping. Outstanding packaging. Very satisfied."
K.T., Plattsburg, MO
"Great communication and packaging. Perfect!"
K.H., Clovis, CA
"Outstanding quality, good packaging, reasonable shipping time, competitive pricing or better."
R.R., Bay Village, OH
"You're going to save my ridiculously overcrowded Thanksgiving. It's my holiday to be an adult and use my ironstone. I found four extra dinner plates at Replacements and you're going to make it possible for me to pull off a nice, fancy dinner for 18. :)"
J.M., Pasadena, MD
"You've made my dreams come true by helping me add to my great-grandmother's china collection!"
K.D., Alachua, FL
"Your company is a blessing and is serving an important need. I still use my grandmother’s tea set for teatime with my children. This is an important tradition that is rapidly being lost in our culture. Thank you for realizing that beautiful chinaware helps create beautiful traditions and memories."
S.G., Aylmer, Ontario, Canada
"I appreciate how friendly and efficient your staff is; doing business with you was a pleasure.They brought a ray of sunshine into this sometimes sad world. Keep up the good work!"
A.B., Pittsburgh, PA
"Our cat jumped onto our kitchen counter and broke our lovely covered vegetable dish He thanks you very much for replacing it, getting him out of the doghouse!"
M.M., Kensington, MD
"PLEASE NEVER GO OUT BUSINESS! Family households need your products! Your customer service is excellent and is always done with patience! THANK YOU!"
M.A., Ellijay, GA
"There's a gracious aura around Replacements— perhaps it emanates from the vast array of civilized accoutrements that reside there.Once a selection is made, fulfillment and delivery are swift, efficient and careful. My order - small, but important to me - arrived with the same protective packaging as a rare, precious service for 40. Shopping should be a pleasure; at Replacements, it is.
G.J., Whittier, CA
"Staff is great. Customer service is great. Stock is great. Absolutely love Replacements, Ltd.!"
S.W., Chapel Hill, NC
"Everyone I’ve dealt with at Replacements, either online, on the phone, or in person has been simply wonderful. Whatever you are doing to create an environment where everyone strives to make customers happy and to enjoy their experience with you—keep it up! You are a model for other companies. Congratulations to everyone at Replacements!"
S.N., Corning, CA
"I thought I was going to be one cup short for the rest of my life but not now !!!"
M.H., Topanga, CA
"Thank you for doing what you do! So wonderful to easily replace pieces of my beloved china and to find new treasures as well!!! I love Replacements, Ltd.!"
K.P., Old Bridge, NJ
"This is my mom's silverware. I no longer have her but I have her silverware and my memories. One of the nicest things is that the silverware is dated by its name and I know all the details of how and why she started to collect it. Those memories: priceless."
S.R., Crossville, TN
"Appreciate the fact you have these old patterns available so I could add to the china collection I got from my mom and dad. Brings a smile to my face every time I use them."
A.T., Winston-Salem, NC
"I love to visit you; I always find something special!"
S.F., Hollywood, FL
"You’re all amazing! You’ve been part of our lives for so long, that it’s as if you were family!"
J.S., North Dighton, MA
"Years ago my mom had the ‘Bucks County’ pattern from Royal. I remember many bowls of noodle soup in those beautiful rimmed dishes with the farmer in his field, and now I can serve my family in the same. I LOVE your vintage dishes SO much more than anything in stores today. I am a customer for life. Thank you!"
"When I opened the box to see my mother's china pattern, tears came to my eyes. Over the years so much of hers had been broken. I am beyond pleased. Everything came in perfect condition and was carefully packed. Thank you!"
P.Y., St. Louis, MO
"I think you're fantastic. I tell everyone about you. I don't know what I would do without you— especially since I'm obsessive compulsive about having the correct number of everything! You were established for people like me!!!!"
K.C., Lake Mary, FL
"I loved reading the history of your company. Thank you for placing old fashioned quality and customer service on the priority list! So hard to find. Thanks for caring."
J.R., Brandon, FL
"I have been trying to match my pattern for a couple of years and all I did was take pictures, upload and send. You did all the work and made it easy!! I now have a complete set of silverware thanks to you! Thank you!!"
D.S., Newark, NJ
"Beyond my greatest expectations!"
S.O., Bluffton, SC
"Your honesty, competence, quality offerings and fair prices are a superb combination! I am a client for life!"
C.P., Woolwich, ME
"I truly marvel at the staggering range of china patterns listed on your site, so many with photos, from beautiful and rare Victorian era patterns to contemporary styles. A phenomenal achievement, and much appreciated."
R.R., Red Bluff, CA
"Fifty years ago, wedding guests gifted me with 14 place settings of Noritake Parkridge china which we joyously used to serve special meals, especially on holidays, to family, friends, neighbors, even a few nursing home residents who didn't have anyone else. Last Nov. 8, 2018, we lost it all, along with our home and 90% of our town when Paradise, CA burned to the ground. Finding your company, and ordering a few pieces as special reminders, brought tears of joy to me. I never expected to see my pattern again. Thank you, from the bottom of my heart."
J.G., Gardnerville, NV
"You are the 'go-to' company for the hard to find. Thank goodness you are here."
A.B., Laurel, MD
"Excellent inventory, first class product, fantastic service, what else can I say? Very happy!"
K.M., Mount Vernon, WA
"I’ve purchased many sets of dinnerware from you throughout the years. Some I’ve added to, others replaced pieces, and I’ve never been disappointed! If I have more room I’d probably own more sets. I grew up appreciating my grandmother's set, the beauty, the shape, the delicacy of the pieces and the memories they bring back are as as precious as the pieces themselves. Thank you."
J.M., Southhampton, NY
"Laymen can't possibly appreciate the efforts and investments you have made to fill this critical space for humanity. You do it with speed and efficiency and quality, esp. as it applies to the packing and shipping goes. My most highest compliments."
D.S., New York, NY
"Excellent service! A*****"
B.B., Aventura, FL
"Love knowing you are there whenever something breaks or is lost, like my silver teaspoon. You never disappoint, your service is perfection, and most importantly your knowledge is beyond belief. Thank you."
A.H., Rockingham, VA
"Cupboard shelf fell on me. Three salad plates broke. OCD about my one set of dishes. Now they are complete again and I can relax."
C.P., Washington, DC
"It's a wonderful feeling to know I can count on you and your team of wonderfully helpful people to do your best to find things that I would otherwise have no hope of ever finding again."
M.L., Indianola, MS
"When I win the lottery - gonna be soon- you all will be my first stop. The silver carving set that I bought was perfection - gloriously gleaming and perfectly packaged. Thank you for your inventory of gorgeousness."
M.S., Franklin, TN
"Just told my husband as I was unpacking, 'I love Replacements!' When I die, I want all the china, crystal, and silver that my family doesn't want to go to Replacements to make someone happy! I love that when I recently broke a saucer from my wedding china, I was able to replace it!"
K.M., Fort Worth, TX
"Browsing Replacements is my FAVORITE thing to do!"
A.R., Sacramento, CA
"I’m a china nut. You always have great finds for great prices. Years ago, my sister-in-law accidentally broke a salad plate that had belonged to her great-grandmother at Thanksgiving. She cried she was so heart broken. I found her pattern here and was able to replace the broken piece for her. She was overjoyed. We love you guys."
B.R., Pasadena, CA
"I admire the company's philosophy & practices. Beyond that, you educate and even entertain me, whether I am seeking something in particular or simply browsing the specials. For example, I don't need a lettuce fork but am tickled to learn there are such things, and sometimes your listings cause me to re-examine the "old stuff" I have and understand its use. Then there are the irresistible items that fill a need I didn't know I had. And your packaging is phenomenal!"
S.F., Las Vegas, NV
"The replacement was for a Christmas gift from my daughter and her husband that fell off the shelf and broke. I found your website and thank God you had one now they will never know. Thank you so much!!!"
L.E., Ontario, Canada
"Your staff are amazing! I never dealt with a company that was so "customer service" oriented and polite. Thank you so much for a wonderful experience dealing with your company and will share with my friends."
N.E., Lexington, KY
"Love this company and the service of replacing lost or damaged items to keep things in sets that are not heirlooms but just part of my family memories that I want to pass along with the stories that go with the items."
S.W, Kihei, HI
"You brought joy back into my life when you located my favorite aunt's china, destroyed in our house fire, and I was able to purchase."
N.M, Lexington, KY
"I keep coming back!"
G.P., Casper, WY
"I cried, I was so happy to replace pieces from the collection I inherited from my grandmother. You are even looking for the gravy boat I broke from the collection. Best Christmas present ever!!!"
D.L, South Yarmouth, MA
"Always terrific customer service. I shop with the knowledge that your product is only the best."
J.R., Alexandria, VA
"Perfect pitch, perfect hit - Home Run!"
M.B., Miami, FL
"Thank you for providing vintage, one-of-a-kind, and more recent patterns to complete and add to existing family pieces. You help us keep fond memories and make new ones."
S.M., Bruce, WI
"You've taken the stress out of using my china. If something gets broken, it can be replaced. Thank you."
J.D., Leesburg, VA
"Your company keeps beauty in the world!"
R.H., Fort Wayne, IN
"Just like in the Terminator, 'I'll be back'!"
S.D., Torrington, CT
"Great selection. If you can’t find it on Replacements, it doesn’t exist. :) Super customer service, too!"
R.S., Wilkesboro, NC
"When I got the bowl, I was impressed with how well it was packaged. It’s like the Otter Box of packaging, nothing will break it."
C.E., Mt. Pleasant, SC
"Perfect in every way!"
T.C., Medford, OR
"Just love your company! Greatest business idea, well run, rapid responses. You identified a pattern I couldn’t find on my own and allowed me to complete the table service. Packing is topnotch; never any breakage 😅."
K.B., Terre Haute, IN
"Christmas is every day for me when I find the dishes that I cannot live without on your website!! I love your store!!!"
E.E., Greely, CO
"Thank you so much for this service! I LOVE being able to complete heirloom patterns."
B.H., Walkertown, NC
"I really appreciate Replacements. A few years ago when I found my mother's china pattern, I actually broke down and cried. I had a flood of old memories come back to me. My mother took great pride in setting a beautiful table. I remember her telling me she wished she had bought certain pieces. Many years later after she died you made it possible for me to buy those pieces. Now, I'm working on the silver set."
D.F., Long Beach, NY
"Amazing service with the kindest people."
C.F., Georgetown, KY
"Finding pieces to my mother's antique punch bowl will make my holiday party sparkle! I had lost all hope to completing her set she gifted to me years ago (I had actually broke some pieces moving she didn't know about). She will be ecstatic to see me using this old, wonderful, piece of our families history. Thank you so much!"
S.M., Norfolk, VA
"Replacements is the whole package! From your mission to being a great corporate citizen and an overall nice working environment."
A.L., Denver, CO
"It is always a pleasure to order from Replacements, Ltd."
G.G., Sewickley, PA
"Your website/company is always my first go to for presents for my wife. Always have top quality unique items."
A.O., Sutherlin, VA
"Everyone who helped us couldn't have been any nicer. It is an absolute joy to walk into Replacements!"
L.E., Lufkin, TX
"Shopping Replacements is a respite from other responsibilities. I look for reasons to place an order. No one at Replacements is ever rude or too busy to listen, wait and respond."
M.M., Shreveport, LA
"Your customer service is great! I feel like part of the family!"
J.C., South Sioux, IA
"I appreciate every aspect of dealing with Replacements, Ltd. The customer service is excellent, the products are superior and the packaging and shipping are second to none. What more could one ask for?"
S.L., Crumpler, NC
"Packaging was the best I have ever seen for china. The best ever. You cannot imagine how many broken dishes I have received from other stores. And in addition, the lady who chose my plates did a very good job. The plates were as if I had picked them out myself. Excellent service!"
B.T., Jacksonville, FL
"Every time I talk to your representatives, I feel as though I'm talking to a family friend. You must purposely hire the nicest people you can find. I know yours is quite a large business, but you always make me feel as though I'm your only customer. Many other businesses could learn from you. Thanks for everything and keep up the very good work!"